AI for Executives – Creating Business Value

Dear fellow executive,

What is the business value of AI for executives who employees, customers, and stakeholders all rely on to make good business decisions? The fundamental promise of the era of machine learning in business is to use artificial intelligence for executive empowerment.

The executive dilemma – optimize for the ‘now’ or the ‘later’?

You know very well that there is a golden “middle path” between the two extremes of losing focus and staying the course. In machine learning, this concept existed for decades as the “exploration-exploitation tradeoff”. (Scientific terminology is not PC, but at least it is consistent). This blog explains what you can learn from machine learning, and why you should listen to your scientists and engineers.

An old story plays over and over again:  a company pursues a short-term strategy of cost-cutting, creative book-keeping, or “staying the course”, instead of investing in strategic goals, core employees, research, and infrastructure. And then, almost invariably, this greedy myopic vision costs that company dearly.

Consider a rodent: a rodent smells the cheese, it finds the cheese, and then it takes a bite… BLAM! goes the trap. Rest in peace, poor rodent. The second rodent smells the cheese, the second rodent finds the cheese, the second rodent takes a bite, meow! goes the cat. Rest in peace, poor rodent.

The moral of the story: think ahead. This is the promise of ai for executive leadership.

AI for executive decisions similar to rat avoiding danger

The AI business is booming – here’s why:

Thinking ahead is actually very, very hard.  It is one of the key problems in both the field 0f AI and executive decision-making.

Let’s look back at the mouse:  the mouse would be best off if it could find some cheese with no traps and no cats. The problem is, this requires exploration, and exploration is inherently both dangerous and time-consuming.

The way this is handled in machine learning (reinforcement learning, to be specific), is that the behavior (“policy”) tries to maximize not the immediate reward (cheese!), but a value function such as having a supply of food for the family. The value function takes into account not just an immediate reward, but also the predicted future rewards (both positive and negative) that follow from that decision you’re about to make.

Greedy algorithms only look at the immediate reward. This ends badly except in the simplest or most clear-cut cases.  Non-greedy algorithms try to look ahead. But here’s a catch: (a) the future is inherently unpredictable, and (b) you can never explore all the possibilities.

There are many ways to consider, yet not to overthink, the implications of any action, but essentially what happens is that longer-range predictions are discounted more, according to some rule.  This is a sketch of reinforcement learning in a really, really tiny nutshell – and a good proxy for executive decision-making.

AI for executive excellence

Adopting AI in general, and machine learning in business more specifically, as a part of the strategic toolkit of your company will not give you an immediate reward. Rather, AI gives executives the ability to address your pain-points and improve your KPIs based on the data you already have, or on the data you should be collecting. And ultimately it will make your company much more valuable and much more competitive.

There are no immediate solutions in AI, and no magical “products” or “platforms” that would answer any questions asked if you rub your wallet the right way. There is, however, a legion of so-called “expert” consultants who are delighted to sell your executive leadership on some woo woo pseudoscience and black-box AI that would start spewing nonsense as soon as it encounters new data. That’s not the right way to solve your problems or to make your company more valuable.

The right way – and this may sound counterintuitive to you at first – is to talk to your scientists and engineers. Skip the middle management and go talk – and more so listen – to your engineers.  They will tell you exactly where the pain points are, and which ones of them can be addressed with machine learning.

Get a solid idea of what is doable, what is the potential scope of the effort, and what is its potential value of AI for executive leadership and for the company as a whole.  Then you can make educated decisions about how to implement the ML / AI effort for your company, what the focus and the goals should be, and what to expect.   We can help.

About the Author

Dimitry expert in AI for executiveDimitry Fisher is a Chief AI Officer at Analytics Ventures / Dynam AI.  Dimitry has 20+ years of R&D experience in academia, government, and private sectors, spanning multiple areas of physics, neuroscience, ML and AI.  Dimitry received his PhD in Physics from Weizmann Institute in 2002. He did independent research in physics before shifting his focus to neuroscience and to mechanisms of learning in neural networks.

Dimitry joined Brain Corporation in 2012, doing bleeding-edge R&D for Qualcomm, DARPA, and several internal projects, including the first self-driving janitorial AI.  Dimitry saw Brain Corporation grow from 10 people to 100 before resigning his position to join Analytics Ventures as the Chief AI Officer.  He has 12 granted US patents and over 40 publications in scientific journals.

Dimitry now works daily to unlock the power of AI for executives across industries.